Privacy Policy – Data Security and GDPR Compliance

1. Information We Collect

We collect minimal information necessary to provide our services, such as your name, email address, and payment information when you purchase a license.

2. How We Use Your Information

We use your information to: provide and maintain our service, notify you about changes, allow you to participate in interactive features, and provide customer support.

3. Third-Party Services

We may employ third-party companies (such as payment processors like Stripe or Iyzico) to facilitate our service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

If you use LivAI Cloud or another online AI provider of your choice in the software, the data needed to answer your question (column information, a limited number of sample rows or summary values) is sent to that service with your approval and with identifying values masked. When you choose another provider, the data sent is subject to that provider's terms.

4. Data Processing and Storage

Your datasets, charts, and analysis results are processed and stored on your own device or server; your datasets are not uploaded to our cloud servers. With a local AI model (Ollama, LM Studio), no data leaves your device.

When you use LivAI Cloud, the masked content sent with a request and the AI response may be recorded on our servers to provide the service and to monitor and improve its quality.

Files you upload to try the live demo on our website are processed on our server and deleted automatically within 2 hours.

5. Cookies

Our website uses two kinds of cookies:

• Essential cookies: needed for the site to work, such as sign-in, language, theme and remembering your cookie choice; they do not require consent.
• Advertising and measurement cookies: used through Google Ads (Google LLC) to measure which visits, downloads or purchases come from our ads. They are set only if you accept them in the cookie banner on our site. With your consent, details you enter on the site, such as your email address, may be sent to Google in a form irreversibly hashed on your device to make measurement more accurate (enhanced conversions). If you decline, limited signals that do not identify you are sent to Google without cookies.

Your choice is kept for 6 months. You can change it at any time in cookie preferences. To learn how Google uses data, see Google's explanation.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your Personal Data.